Privacy notice

Last updated: October 2026

At Replenished Soul Biblical Counselling, we know that what you share with us is personal. This notice explains, in plain words, what information we collect, why we need it and how we keep it safe.

Who we are

Replenished Soul Biblical Counselling is responsible for the information you give us. You can contact us at info@replenishedsoul.com.

What we collect

When you fill in our enquiry form, we collect:

your first name and email address
your phone number, if you choose to give it
what you are struggling with, and anything else you choose to tell us

Some of this, such as information about your mental health and your faith, is especially sensitive. We treat it with extra care.

Why we use it

to reply to your enquiry
to arrange your free first consultation
to provide counselling sessions, if you decide to go ahead

We only use your information because you have given us clear permission to do so, by ticking the box on our form. We will never use it for marketing, and we will never sell it.

Who can see it

Only the Replenished Soul counsellors involved in your care. We do not share your information with anyone else, except:

if we believe you or someone else is at serious risk of harm, when we may need to contact emergency services or your GP to keep people safe
if the law requires us to

Our website and email are provided by Spaceship, which stores the information securely on our behalf.

How long we keep it

If you do not go ahead with counselling, we delete your enquiry within 12 months. If you do, we keep your records for as long as you are receiving counselling, and then for a limited time afterwards, before deleting them securely.

Your rights

You can ask us at any time to:

see the information we hold about you
correct anything that is wrong
delete your information
stop using your information (you can withdraw your permission at any time)

Just email info@replenishedsoul.com. There is no charge.

If you are unhappy

Please tell us first and we will do our best to put things right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

Need urgent help? Replenished Soul is not an emergency service. If you are in crisis or feel unsafe, please call 999, contact NHS 111, or call Samaritans free on 116 123, any time.